Presales Solution Engineer (North America)
Remote
Permanent
Full time
At PDF Butler, we are revolutionizing how businesses generate, manage, and automate documents. Trusted by industry leaders such as BMW, GE Healthcare, and Colliers International, we provide innovative solutions that streamline document processes and enhance business efficiency.
Founded by a visionary Salesforce architect, PDF Butler has grown into a global team of dedicated professionals passionate about reshaping document workflows for organizations worldwide.
We prioritize reliability, innovation, customer-centricity, and sustainability—values that define our culture and guide our mission to empower businesses with seamless, high-quality document generation solutions.
Responsibilities
Job Purpose
The Presales Solution Engineer plays a pivotal role in designing and delivering tailored solutions using the Butler Suite of products on Salesforce. Acting as a bridge between technical expertise and customer engagement, you will support pre-sales activities, provide impactful demonstrations, and ensure clients maximize the value of PDF Butler’s solutions.
Your contributions will directly impact our growth, customer satisfaction, and ability to remain a trusted Salesforce ISV partner.
Key Responsibilities
1. Customer Solutions and Demonstrations
- Develop and deliver compelling proof-of-concept demonstrations tailored to customer requirements.
- Configure and customize Salesforce solutions, leveraging APEX, Lightning Web Components (LWC), Aura, and integrations.
- Ensure all solutions align with Salesforce best practices and exceed customer expectations.
2. Pre-Sales Support and Collaboration
- Partner with the Sales team to understand client needs and provide technical expertise throughout the sales process.
- Address technical queries and challenges to assist in closing deals successfully.
3. Customer Success Enablement (20%)
- Work directly with customers to design and optimize Salesforce configurations using PDF Butler products.
- Provide hands-on training and support to ensure successful adoption and long-term satisfaction.
4. Product Feedback and Innovation
- Collaborate with Product Managers to share customer feedback and identify opportunities for product enhancements.
- Stay informed about Salesforce innovations and identify ways to integrate them into PDF Butler solutions.
5. Community Engagement and Growth
- Actively participate in Salesforce communities and events to build expertise and promote PDF Butler’s solutions.
- Represent the company at industry events and forums to enhance brand visibility.
Requirements
What We’re Looking For
Education & Experience
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
- Proven experience in Salesforce solutioning, pre-sales support, or implementations.
Technical Skills
- Hands-on expertise in Salesforce configuration and coding (APEX, LWC, Aura, API callouts).
- Strong understanding of Salesforce architecture, data modeling, and process automation.
- Familiarity with Salesforce integration techniques and tools.
Soft Skills
- Exceptional communication and presentation skills, with the ability to simplify complex technical concepts.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to collaborate effectively with cross-functional teams.
Why Join PDF Butler?
- Be part of a global team reshaping document automation for leading companies worldwide.
- Work on cutting-edge Salesforce technologies in a supportive and innovative environment.
- Collaborate with passionate professionals committed to excellence and sustainability.
- Enjoy opportunities for personal and professional growth while making a meaningful impact.
- Full-time, permanent role with the flexibility to work remotely from home.
Open Positions
Browse our current job openings below and apply today to be a part of a dynamic and collaborative workplace culture.
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